Welcome to Oak Mantels Direct
25-Year Guarantee – Oak Mantels Direct
Last updated: October 2025
At Oak Mantels Direct, every oak mantel, beam, and shelf is made to last.
We stand by the quality of our craftsmanship and materials, which is why every piece we make comes with a 25-year structural guarantee.
This page explains what’s covered, what’s not, and how to make a claim if something goes wrong.
1. What Our Guarantee Covers
Our 25-year guarantee covers manufacturing and structural defects in the oak beam, shelf, or mantel that occur under normal domestic use.
This includes:
Defects in the oak itself (e.g., cracks or splits caused by faulty workmanship or improper drying).
Failures in joints or fixings supplied by us, where properly installed.
Structural issues that affect the integrity or safe use of the product.
If a fault develops during the 25-year period that is covered by this guarantee, we will repair, replace, or refund the affected item at our discretion.
2. What’s Not Covered
Because our products are made from natural solid oak, each one will have its own unique grain pattern, knots, and slight colour variations. These natural features are not defects.
The guarantee does not cover:
Natural movement in timber (minor cracking, warping, or colour change over time).
Damage caused by improper installation, handling, or maintenance.
Damage from heat, moisture, or exposure to direct sunlight.
Accidental or intentional damage after delivery.
Alterations or modifications made after purchase.
Commercial or outdoor use (unless otherwise agreed in writing).
If you are unsure whether an issue is covered, please contact us and we’ll be happy to help.
3. Installation Requirements
To ensure your guarantee remains valid:
The mantel, beam, or shelf must be installed using appropriate fixings suitable for the wall type.
Any installation must follow our guidance or that provided with the product.
Products should not be installed above active heat sources without adequate protection or clearance.
If you have any questions before installation, please contact us for advice.
4. Our Promise
If your product develops a structural defect covered by this guarantee, we will:
Assess the issue based on your description and photos.
Offer a suitable resolution — repair, replacement, or refund — at no cost to you.
Handle the process quickly and fairly, keeping you informed throughout.
We take pride in every piece we make, and if something goes wrong, we will always do our best to put it right.
5. Making a Claim
To make a guarantee claim, please email hello@oakmantelsdirect.com with:
Your name, order number, and proof of purchase
Clear photos of the issue and any relevant installation details
A short description of the problem
We may ask for additional information or photos to assess the claim.
If approved, we will confirm the resolution and any next steps.
6. Legal Rights
This guarantee is in addition to your statutory rights under the UK Consumer Rights Act 2015.
It does not affect your legal rights in any way.
If your product is faulty or not as described, you may be entitled to a repair, replacement, or refund under consumer law — regardless of the guarantee period.
7. Contact Us
If you have any questions about our 25-year guarantee, contact us at:
Oak Mantels Direct
Unit 18 Tundry Way
Blaydon-on-Tyne
NE21 5SJ
United Kingdom
Email: hello@oakmantelsdirect.com
Telephone: 0800 774 7169