Privacy policy

Oak Mantels Direct – Privacy Policy

Last updated: October 2025

Oak Mantels Direct ("we", "us", "our") is committed to protecting your privacy and personal information.
This policy explains how we collect, use, and protect your data when you visit our website, make a purchase, or contact us.

1. Information We Collect

We collect the following types of information:

Information you provide to us directly:

  • When you make a purchase or create an account, we collect your name, billing and delivery address, email address, and phone number.

  • When you contact us via email, phone, or forms on our website, we collect any information you choose to provide.

Automatically collected information:

  • When you visit our website, we automatically collect information such as your IP address, browser type, device type, and browsing activity using cookies and similar technologies.

  • This helps us improve our website and provide a better shopping experience.

Payment information:

  • Payments are processed securely by our payment partners (e.g., Shopify Payments, PayPal).

  • We do not store or have access to your full payment card details.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your order or customer support queries

  • Manage your account and order history

  • Improve our website, services, and products

  • Send relevant updates or promotional offers (only if you’ve opted in)

  • Comply with legal and tax obligations

We will only use your personal information when we have a lawful basis to do so, such as fulfilling your contract, complying with the law, or when you have given consent.

3. Sharing Your Information

We do not sell your personal information to anyone.

We share data only with trusted third parties who help us operate our business, for example:

  • Shopify, which hosts our online store and processes transactions

  • Payment providers, to process your payments securely

  • Delivery companies, to deliver your orders

  • IT and marketing service providers, to help improve our website or manage communications

These partners only use your data as necessary to perform their services for us and are required to protect it under data protection law.

4. Cookies

Our website uses cookies to enhance your experience and gather analytics data.

Cookies help us:

  • Remember items in your cart and preferences

  • Understand how visitors use our site

  • Improve site functionality and marketing

You can choose to accept or reject cookies through your browser settings or our cookie banner. Please note that disabling cookies may affect how our website functions.

5. How Long We Keep Your Information

We retain your information only as long as necessary to fulfil the purposes described above, including:

  • Order and payment records – up to 6 years (for tax and accounting purposes)

  • Customer service communications – up to 2 years

  • Marketing data – until you withdraw consent or unsubscribe

After these periods, your information will be securely deleted or anonymised.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (where legally permitted)

  • Object to processing or withdraw consent (for marketing, for example)

  • Request a copy of your data in a portable format

To exercise your rights, contact us using the details below.

If you are unhappy with how we handle your data, you can also complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

7. Data Security

We use secure connections (HTTPS/SSL) and industry-standard safeguards to protect your data against unauthorised access, loss, or misuse.
Only authorised staff and partners have access to your information where necessary.

8. International Data Transfers

Your information may be processed outside the UK (for example, by Shopify’s servers in the USA or Canada).
Where this occurs, we ensure your data is protected under appropriate legal safeguards, such as the UK adequacy decision or standard contractual clauses.

9. Updates to This Policy

We may update this policy from time to time.
Any updates will be posted on this page with a new “last updated” date.
We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your data rights, please contact us:

Oak Mantels Direct
Unit 18 Tundry Way
Blaydon-on-Tyne
NE21 5SJ
United Kingdom

Email: hello@oakmantelsdirect.com
Telephone: 0800 774 7169